Technology to help first responders become faster responders

Seeing a safety or security incident live on camera allows for faster response. However, 99% of surveillance footage is never watched because there are too many cameras to monitor. Most video is just recorded. Seeing an incident live is better than recording it!

ELERTS Attention Engine™ uses smartphones and cloud computing to identify camera(s) nearby an active incident reported with ELERTS mobile app so that a dispatcher can bring up and view that camera through the VMS. Attention Engine can also send a command to a supported Video Management System (VMS) to automatically display the camera video whenever an incident report is sent from an ELERTS app user.

HOW IT WORKS

Attention Engine works like video analytics but adds human intuition to notice something is wrong.

  • Camera locations are drawn on a map in the ELERTS EPICenter console
  • An ELERTS app user reports a security or safety concern with their smartphone
  • App sends smartphone GPS location along with the report ELERTS Cloud determines nearby surveillance cameras
  • Security personnel can focus on that specific camera, receive real-time intel and respond quickly
  • Note: Mapping the location of a smartphone relies on accuracy of phone’s GPS, which may vary.

BENEFITS

Technology plus human intuition makes video surveillance smarter.

  • Attention Engine enhances video surveillance systems to include real-time crime interception
  • Removes “needle in the haystack” guesswork by identifying which camera to watch
  • Empowers people to help protect themselves
  • Shows First Responders where to respond

ELERTS Attention Engine livens up your CCTV network. Are you getting the most out of your video surveillance?

ELERTS Attention Engine is protected by U.S. Patent No. 9,607,501 and foreign counterparts.

Raising rail ridership with better service and security

ELERTS Attention Engine plus AXIS Cameras and Network Horn Speakers help SACRT maintain contactless compliance with Code of Conduct for Riders

Description of SACRT goals for this project

  • With 80 bus routes and 52 light rail stations covering 400 square miles, the Sacramento Regional Transit District (SacRT) boasted an annual ridership of approximately 21 million passengers. Despite being a world-class transit system, SacRT struggled with customer complaints stemming from people drinking and smoking on the station platforms, out-of-order digital message boards, general cleanliness and other issues.

In response to a dramatic decline in ridership on the city’s light rail system, SacRT set out to address safety and cleanliness issues by implementing various upgrades to its transit stations and Security Operations Center. The district sought to improve ridership experience and provide better service and security through an improved detection and deterrence solution. As a first priority, the department planned a major upgrade in surveillance cameras and incident management systems with help from Axis Communications, ELERTS and Cisco. 

During the system’s upgrade, SacRT more than doubled the number of surveillance cameras installed in their stations, incorporating a range of Axis network cameras to aid in a variety of surveillance tasks. Axis’ fixed dome network cameras were installed to monitor the station’s vending machines, pan/tilt/zoom cameras were installed to surveil parking lots and Axis high definition cameras were used to monitor the entire length of the station’s platforms. Additionally, AXIS 3003-E Network Horn Speakers were deployed at every light rail station to easily broadcast announcements on the platform using its Cisco voice-over-IP public address system. 

Further, the SacRT worked with ELERTS, a software developer and Axis partner, to develop a mobile application called “Alert SacRT” that allows riders to report safety and security concerns and/or other problems that require attention directly to SacRT security staff.  When a report is submitted by a rider, it is automatically sent to the SacRT Security Operations Center along with the name of the Axis camera and horn speakers in closest proximity to the origin of the report. The two-way incident management system allows riders to instantly report problems and create a more secure and welcoming environment throughout the transit system. 

Description of how solution addressed the client’s goals

  • With the installation of AXIS 3003-E Network Horn Speakers, SacRT is now able to inform riders of schedule delays, security concerns and other updates through a public address system. This installation also allows security staff who are monitoring the platforms using Axis network cameras to identify specific areas of concern and deliver targeted messages to a single horn speaker, when necessary. This solution has offered SacRT an effective, low-cost way of policing bad behavior in the transit system and has freed up police staff to concentrate on larger issues rather than small annoyances.

Rather than scanning hours of camera footage to identify incidents, the “Alert SacRT” app, developed by ELERTS, now allows SacRT security staff to immediately receive incident reports from passengers using the mobile app.  The mobile app also transmits the location of the incident, which is correlated in real-time to a database of geo-located SacRT security resources, to learn which AXIS cameras or horn speakers are nearby that could help a dispatcher respond to the incident. Knowing which camera and horn speaker are nearby allows the dispatcher to see live video of what is going on, and if appropriate, audibly instruct an offender to stop their behavior, such as drinking, smoking, or loitering on SacRT property. Using crowdsourced incident reports from the public, SacRT is able to efficiently respond to issues including damaged fare boxes, litter and broken digital messaging signs. With the help of the mobile application, the public is seamlessly involved in improving the safety and cleanliness of the transit system.

In recent months, SacRT has utilized the “Alert SacRT” mobile application to monitor and manage issues relating to COVID-19. For example, riders can use the app to report a person on a platform that is not following their mask mandate. When the SacRT dispatcher receives the report, they may view the area from an Axis camera and remotely instruct the person to comply with the mask mandate through the Axis horn speaker. Other riders on the transit platform have been reassured by hearing these audible instructions and are happy to know SacRT is enforcing the rules to keep riders safe. To avoid confrontations that could endanger their employees, transit agencies seek to minimize how often employees need to directly interact with non-conforming persons.  Contactless de-escalation is highly desirable and allows transit employees to avoid approaching the violator and risk infection when communicating with them.