Trusted advisors to transit systems are known for designing successful service launches, app rollouts, and best practices to engage the voice of the rider.
ELERTS is committed to each client’s success, from assisting with launch through product life, by offering advice on customized app creation, rollout, and promotion; reviewing current protocols; and suggesting best practices that other clients have found successful. ELERTS’ main mission is to ensure the purchased product works successfully, allowing the organizations to be safer entities.
Several meetings are held to monitor the process, and ELERTS’ customer service manager is in contact at all times to respond to questions and provide direction. That hands-on style allows ELERTS to help its clients best.
Rollout completes the process of getting the app up and running and creating user awareness. ELERTS continues to monitor app download numbers and provides quarterly tune-ups to ensure continued subscription success. The success of downloaded apps benefits the safety and security of the transit system, which is ELERTS’ main mission.