Keeping Passengers safe at DFW
May 22, 2023
DFW airport has a new online tool to report security concerns directly to the airport authorities. Watch the promo here. https://vimeo.com/829185774
Read moreMay 22, 2023
DFW airport has a new online tool to report security concerns directly to the airport authorities. Watch the promo here. https://vimeo.com/829185774
Read moreMay 22, 2023
See how the Boston MBTA is promoting the MBTA See Say app (developed by ELERTS) to its riders. Awareness is everything! https://vimeo.com/823184864
Read moreMarch 22, 2023
When 9-1-1 is the only system to report issues, transit riders often turn to social media to vent about issues experienced on their commutes. Transit agencies now monitor social media to learn of situations throughout their networks and collect evidence after things have gone bad. This does not make social media monitoring an effective tool for incident reporting and…
Read moreFebruary 23, 2023
Date: February 23, 2023 Location: Transit Agencies Event: Widespread increase in reporting of chemical drug smoke on public transportation Impacts: Safety and health of passengers, first responders, transit operators, and safe operation of vehicles Reporting: Increased reporting of harmful vapors from individuals smoking methamphetamines, fentanyl, and crack cocaine in close proximity to passengers and operators. Analysis and Implications: Reporting suggests potential for violence, threat to…
Read moreFebruary 18, 2023
Portland, Ore.— February 15, 2023 — Swan Island Networks and ELERTS have partnered to provide best of breed solutions to customers needing “see something say something” situational awareness and proactive physical security intelligence. “When I saw the ease of capturing real time field intelligence through the ELERTS solution” Swan Island’s CEO, Pete O’Dell, asserted. “I immediately saw the synergy with…
Read moreDecember 18, 2022
CEO Ed English presents dramatic real-life reports to show how passengers and employees help when they sense the first signs of trouble. From the 2022 APTA Mid Year Safety and Risk Management Seminar in Phoenix, AZ. https://vimeo.com/779312336/f17248eb05
Read moreJune 16, 2022
YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…
Read moreMay 16, 2022
CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…
Read moreMay 16, 2022
Fast Facts: Downtown Dallas The homeless population in Dallas and Collin counties grew about nine percent YoYNegative social media posts declined by 90 percent after the community was made aware of the availability of See Say Now.See Say Now users in Downtown Dallas send hundreds of helpful reports each month For Downtown Dallas, Inc. (DDI), the ELERTS See Say® reporting…
Read moreMay 12, 2022
For Immediate ReleaseTuesday, April 26th, 2022 Media ContactChelsea Newburgcnewburg@elerts.com “Not One More Girl” Campaign Success:BART Watch App Combats Sexual Harassment on Transit The success of the BART Watch app’s new sexual harassment reporting tool is showcased in recently released data from the San Francisco transit agency’s groundbreaking “Not One More Girl” campaign. The youth-led “Not One More Girl” campaign aims…
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