Airports are complex, dynamic organizations. The need to manage and protect people, property and equipment never ends. Badged employees, contractors, tenants and passengers make for a diverse population with varying needs. Airport operations must protect this population from the extreme, such as “insider threat” activity and serious airfield hazards, to daily concerns like an escalator failure or a passenger slipping on a spill in the terminal. Risks are everywhere at airports, air-side and terminal-side. Keeping everything operating smoothly is difficult. Stopping problems early before they escalate is key. While safety, security and maintenance teams are diligent, they must know where a problem or hazard is before they can attend to it.
ELERTS See Say Airport is a situation awareness platform fueled by crowd-sourced incident reporting. Badged employees, tenants and passengers can quickly report safety or operational concerns for your action.
With ELERTS See Say Airport, anyone can discreetly send a report to Airport Operations in seconds, including precise location and media (photo, video), on issues that require your attention. From suspicious activity to immediate maintenance issues, See Say Airport provides the Ops Center with real-time insights to manage all elements of your operation using the crowd as an extension of your team.
- Discretion – app users may send reports anonymously – and the smartphone flash is automatically turned off when taking a photo.
- Two-way communication – Operations dispatchers may ask questions or provide instructions to the app user.
Crowd-sourcing enables EVERYONE at an airport to enhance safety and improve operations: badged employees, contractors, tenants, and the traveling public.
One Solution for the Aviation Community
See Say Airport app gives users the ability to select which participating airport they work at or are currently in.
Safety and Risk Management
The See Say Airport service can be utilized by airport staff to report safety and maintenance issues as well. SMS (Safety Management System) hazards can easily be reported from anywhere. App users can upload photos with geo-tagged locations to report either airside or landside concerns.