Airports are complex, dynamic organizations. The need to manage and protect people, property and equipment never ends. Badged employees, contractors, tenants and passengers make for a diverse population with varying needs. Airport operations must protect this population from the extreme, such as “insider threat” activity and serious airfield hazards, to daily concerns like an escalator failure or a passenger slipping on a spill in the terminal.  Risks are everywhere at airports, air-side and terminal-side. Keeping everything operating smoothly is difficult. Stopping problems early before they escalate is key. While safety, security and maintenance teams are diligent, they must know where a problem or hazard is before they can attend to it.

ELERTS See Say Airport is a situation awareness platform fueled by crowd-sourced incident reporting. Badged employees, tenants and passengers can quickly report safety or operational concerns for your action.

With ELERTS See Say Airport, anyone can discreetly send a report to Airport Operations in seconds, including precise location and media (photo, video), on issues that require your attention. From suspicious activity to immediate maintenance issues, See Say Airport provides the Ops Center with real-time insights to manage all elements of your operation using the crowd as an extension of your team.

  • Discretion – app users may send reports anonymously – and the smartphone flash is automatically turned off when taking a photo.
  • Two-way communication – Operations dispatchers may ask questions or provide instructions to the app user.

Crowd-sourcing enables EVERYONE at an airport to enhance safety and improve operations: badged employees, contractors, tenants, and the traveling public.

One Solution for the Aviation Community
See Say Airport app gives users the ability to select which participating airport they work at or are currently in.

Safety and Risk Management
The See Say Airport service can be utilized by airport staff to report safety and maintenance issues as well.  SMS (Safety Management System) hazards can easily be reported from anywhere. App users can upload photos with geo-tagged locations to report either airside or landside concerns.

FRIENDLY AND LEAN

The See Say Airport communication platform is consistent with the U.S. Government Accountability Office’s (GAO) goal to fund airport security solutions that are cost effective and have evidential proof of results.  See Say Airport is a proven solution that is easy to use and quickly deployed.

With See Say Airport deployed, thousands of eyes and ears can report concerns to the airport Operations center, providing early warning to hazardous situations or potential threats.

IT’S TIME TO MAKE “SAY SOMETHING” MORE ACTIONABLE…

See Something Say Something is an important safety campaign that raises public awareness of the indicators of terrorism and the importance of reporting suspicious activity to law enforcement.  Before they can respond, law enforcement dispatchers need to know what the security concern is and where it is happening.

At airports, public safety announcements continuously ask the public to get involved, but do not say how to do so, in ways that we are likely to comply with.  ELERTS makes SSSS actionable for today’s mobile society.

We all want to help keep transportation safe, but many people will not call 911 or approach a police officer to report a concern. We’re all busy, in a hurry, and we don’t want to get pulled into something that might delay us. The technology is here. It is easy to use. It is proven effective and the cost is low. Airports today can empower thousands of badged employees, tenants, contractors and customers to report a safety concern discreetly with the See Say Airport smartphone app.

See Say Airport is a crowd-sourced incident-reporting mobile app that is deployed at Denver International Airport and many public transportation agencies.

ELERTS protects over 2.2 billion passengers annually.

Safety and security concerns are reported with smartphones daily, helping to keep the system safe for everyone.