There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse and buggy, the city…
Read MoreCALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out…
Read MoreFast Facts: Downtown Dallas The homeless population in Dallas and Collin counties grew about nine percent YoY Negative social media posts declined by 90 percent after the community was made aware of the availability of See Say Now. See Say Now users in Downtown Dallas send hundreds of helpful reports each month For Downtown Dallas,…
Read MoreFor Immediate Release Tuesday, April 26th, 2022 Media Contact Chelsea Newburg cnewburg@elerts.com “Not One More Girl” Campaign Success: BART Watch App Combats Sexual Harassment on Transit The success of the BART Watch app’s new sexual harassment reporting tool is showcased in recently released data from the San Francisco transit agency’s groundbreaking “Not One More Girl”…
Read MoreHI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected…
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