Call center? Check? Surveys? Sure. But if you don’t allow customers to communicate on their terms, you are likely missing out on meaningful feedback. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts…
Read MoreFast Facts: Downtown Dallas The homeless population in Dallas and Collin counties grew about nine percent YoY Negative social media posts declined by 90 percent after the community was made aware of the availability of See Say Now. As of 2022, See Say Now has over 3,000 users in Downtown Dallas. They send hundreds of helpful reports…
Read MoreHI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected…
Read MoreKathryn Marsh & Melissa Hoppmeyer are prosecutors with over two decades of experience between them, specializing in child abuse, sexual assault and domestic violence crimes. ELERTS was founded on the belief that while “See Something Say Something” is easy to understand, it is not so easy to report a concern. Hear how ELERTS is helping citizens…
Read MoreWEYMOUTH, Mass. – The Federal Transit Administration’s (FTA) mandate that all U.S. public transportation operators have an Employee Safety Reporting Program (ESRP) in place will be enforced beginning July 21, 2021 – the beginning of enforcement having been delayed due to COVID-19. ELERTS ESRP is a simple solution that delivers 100% compliance with this requirement, does more…
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