ELERTS delivers a communication platform to empower Operations Centers to receive and respond to incident reports in a timely and efficient manner. By deploying mobile technology that enables crowd-sourced incident reporting, ELERTS is putting safety and security in the hands of smartphone users everywhere.
ELERTS is a software developer, based in Massachusetts. We provide an incident reporting platform for airports, mass transit, cities and other organizations. In 2010, our company was founded on the belief that while “See Something Say Something” is easy to understand, it is not so easy to report a concern. Telephone calls are an inefficient reporting medium and many people do not want to make a phone call to report a concern. The growing popularity of smartphones enabled ELERTS to create an easy-to-use communication platform that lowers the barrier to report something. ELERTS is dedicated to delivering rapid situation awareness and actionable information to Operations Centers that utilize our platform.
The ELERTS Solution
ELERTS See Say is a two-way incident management system deployed at the Operations Centers of our customers. The public, employees, and others may quickly report concerns by using their mobile phone. Safety concerns, maintenance issues, and customer experience concerns are quickly routed to the appropriate Operations Center. A 2-way real-time chat is established between a dispatcher and the person reporting the problem.
The See Say communication platform provides an Operations Center with immediate knowledge of a concern that is present in the customer’s territory. Nearby resources, such as surveillance cameras, can be displayed to a dispatcher, providing enhanced situation awareness. In addition, analytics and heat maps provide managers with aggregate knowledge about recurring problem areas and incident categories.