Call center? Check? Surveys? Sure. But if you don’t allow customers to communicate on their terms, you are likely missing out on meaningful feedback. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts…
Read MoreToday we’re happy to announce that Denver International Airport (DEN) has launched ELERTS’ See Say Airport to enable DEN passengers and employees to directly report safety, security and maintenance concerns to airport authorities. Denver International Airport is the fifth-busiest airport in the United States. With more than 61 million passengers traveling through the airport each year,…
Read MorePublic encouraged to report airport safety and maintenance issues through new See Say Airport app DENVER – June 25, 2018 – Denver International Airport (DEN) announced today the launch of “See Say Airport,” a new mobile app that enables DEN passengers and employees to directly report safety and security concerns to airport authorities. …
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