Safe & Efficient Operations

Real-time incident reporting from Passengers and Employees

Safety hazards and maintenance concerns get reported immediately, as a result of lowering the barrier to NOT report something. The key is to provide an assortment of ways to report problems and to make it easy to do so.

“Feeling safe, is a vital – if not the most important – component of encouraging more people to use public transit.” - Maryland Transit Administration

Passengers feel safer when they can report problems quickly and discreetly

Social Media Can Derail Transit Agencies. Read how.

Anyone who follows social media knows, transit agencies face a growing problem around the perception of safety. Riders are venting in a very public way.  News reporters comb social media to get a scoop on local transit incidents; that’s news!  On a daily basis, tweets and posts from riders tell the world what makes them mad or feel uneasy, including:

  • Disruptive Behavior/drugs
  • Harassment/Assaults
  • Aggressive Panhandlers/Homeless
  • Fare evaders
  • Driver assaults

Passengers want to vent when they see a problem.

People don’t like talking on the phone anymore, especially the younger generation of riders. So unless they have an easy alternative to communicate directly with the transit agency, riders often post their problems to social media.

Today’s riders want to help keep their transit system safe, without getting “too” involved. They want to report quickly and continue on their journey. In 20 seconds a rider can report what they saw to the transit agency or police. For the transit agency, receiving private, actionable communication from passengers allows the situation to be remedied faster and more discreetly. And passengers feel better, knowing the transit agency is working on their problem.

A Public Transportation Platform to Receive and Manage Incident Reports Because Operations Centers can only fix problems they know about

ELERTS system enables passengers and employees to quickly send a photo, video and description of a problem occurring, right now. The transit agency gains real-time visibility to activities in a way that was not previously available. Instead of just venting to social media, people get help from the transit agency.

How it Works

The Transit Agency receives crowd-sourced information on a web-based management console that allows two-way communication with app users. Incident reports may include photos, video, and a GPS map showing where the problem is occurring. A dispatcher may broadcast advisories to app users. Agencies may quickly share incident reports with other agencies. Incidents can be mapped over time to visualize a system-wide perspective of safety & security on the transit system.  Feedback from your riders is assured.


  • Real-time, two-way chat between rider and transit dispatcher
  • Anonymous reporting option
  • Rider submits incident details, a photo or video, and a GPS map of their location
  • App disables phone flash for discretion
  • “Store and forward” if cellular or WiFi signal is weak

Enabling passengers to communicate simply makes sense.

Empowering riders to quickly and anonymously report what they are seeing can make a big difference in public safety and Operations. Lawsuits are expensive. Risk management is enhanced when an agency receives early-warning about an active threat or hazard. Resources can be applied sooner to mitigate an incident and improve the outcome.

With ELERTS communication system, transit agencies empower passengers to report safety and security concerns with the push of a button on their phone. ELERTS’ system also enhances your video surveillance to provide actionable, information and situational awareness from nearby cameras.

Dozens of transit agencies use ELERTS’ communication platform to make riders feel safer. LEARN MORE, TODAY.

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