BART announces Texting service for riders to report safety concerns
September 10, 2020
ELERTS longtime customer San Francisco BART has announced a Text-A-Tip number which their riders can use to report issues to BART police. Incoming text reports are managed by the same ELERTS management console as dispatchers use to respond to reports sent from the BARTWatch mobile app, developed by ELERTS.
BART joins the dozens of ELERTS transit customers who offer multiple reporting methods to provide various ways riders can choose to contact the transit agency. Making more options available to riders is an ELERTS recommended practice that results in more people participating in the system and providing more information to the agency for managing public safety.