A custom list of report types encourages riders to submit reports targeting the most important transit issues.
ELERTS advises transit systems to keep their report options list precise and accurate. Riders initiate reports in less than twenty seconds; they then choose a report type, transportation means, and location along with details of the incident and photo/video.
A precise list should include trending report types that occur, and underutilized reports can be eliminated. Ensuring the most critical issues are available will help riders choose the actual topic instead of “other” regularly.