Blog Archives - ELERTS

Incident Reporting Platform Designed to Keep Transit Riders and Workers Safe

February 6, 2024

Keeping people safe on public transportation requires human solutions and inclusive platforms. See something, say something is a good mantra but must be easily actionable in ways that people can willingly participate. A transit agency accepting phone calls is not enough. A crowdsourced incident reporting platform that is ADA compliant, offers multiple languages, and has a multitude of ways to…

Managing Homeless, Vulnerable, and Migrant Persons

February 6, 2024

Welcome to the "Managing Homeless, Vulnerable, and Migrant Persons" webinar, a crucial discussion convened by the Texas Transit Association. Today, we bring together a distinguished panel of industry experts: Ed English, CEO of ELERTS, Ken Divers, Director of Outreach Programs at SEPTA, and Keith Leighton, Senior Director of Risk Assessment at COTA. Our panelists delve into the pressing issue of…

Supporting the Vulnerable While Enhancing Ridership and Customer Experience on Transit

February 5, 2024

In January 2023, the US Department of Housing and Urban Development reported over 650,000 homeless and vulnerable individuals across the United States, a figure that is alarmingly on the rise. Public transit systems often become unintended shelters for these unsheltered individuals, including vehicles, stations, and bus shelters. The positive strides made by forward-thinking transit agencies, which collaborate with organizations to…

TWITTER: THE MOST COSTLY, FREE APPROACH TO CROWDSOURCED INCIDENT REPORTING

March 22, 2023

When 9-1-1 is the only system to report issues, transit riders often turn to social media to vent about issues experienced on their commutes. Transit agencies now monitor social media to learn of situations throughout their networks and collect evidence after things have gone bad. This does not make social media monitoring an effective tool for incident reporting and…

ELERTS Intel Flash Report: Chemical Smoke Hazard to Public and Staff Safety

February 23, 2023

Date: February 23, 2023 Location: Transit Agencies Event: Widespread increase in reporting of chemical drug smoke on public transportation Impacts: Safety and health of passengers, first responders, transit operators, and safe operation of vehicles Reporting: Increased reporting of harmful vapors from individuals smoking methamphetamines, fentanyl, and crack cocaine in close proximity to passengers and operators. Analysis and Implications: Reporting suggests potential for violence, threat to…

Swan Island Networks & and ELERTS bring Proactive Physical Threat Intelligence and Risk Management Capability to USA and Global Customers.

February 18, 2023

Portland, Ore.— February 15, 2023 — Swan Island Networks and ELERTS have partnered to provide best of breed solutions to customers needing “see something say something” situational awareness and proactive physical security intelligence. “When I saw the ease of capturing real time field intelligence through the ELERTS solution” Swan Island’s CEO, Pete O’Dell, asserted. “I immediately saw the synergy with…

Telephones for Early Alerting

June 16, 2022

YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…

ELEVATING AIRPORT CUSTOMER EXPERIENCE (CX)

May 16, 2022

CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…

HI+AI: Human Intuition Plus Artificial Intelligence

May 12, 2022

[siteorigin_widget class="LSOW_Hero_Image_Widget"][/siteorigin_widget] HI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected on a mass…

Listen to the No Grey Zone podcast!

May 10, 2021

Listen to the No Grey Zone podcast! Kathryn Marsh & Melissa Hoppmeyer are prosecutors with over two decades of experience between them, specializing in child abuse, sexual assault and domestic violence crimes. ELERTS was founded on the belief that while “See Something Say Something” is easy to understand, it is not so easy to report a concern. Hear how ELERTS is…