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REAL-TIME 2-WAY Communication between Dispatcher and Rider

dispatcherWhen a rider sees an incident and initiates a report, that report opens real-time two-way communication between rider and dispatcher. The operator can continue to ask questions to obtain additional information or provide further instructions to the rider.

Most incident reports will be everyday issues such as vandalism, disruptive behavior, and non-payment, so they will not require excessive back-and-forth communication.

However, in the event of a robbery, drug deal, assault, or an unattended package, it is imperative for the dispatcher to communicate with the rider. Obtaining details about those involved in the situation, what transportation they are taking, an assessment of the suspect’s behavior, the number of people involved, and a report of the overall situation is incredibly beneficial in strategizing the best outcome .

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ELERTS See Say Mobile Reporting App Deployed at More Mass Transit Agencies Than any other Solution

Mass Transit Systems embracing 21st Century Transit PolicingMass Transit Agencies trust ELERTS mobile reporting app for engaging their riders to report safety and security concerns. Riders may discreetly report security or safety issues via ELERTS See Say. Incident reports include photo/video, an incident description, and the GPS location of the problem. Two-way communication allows the dispatcher to ask questions or instruct the rider. This app informs responding personnel of both common and critical issues, adding an additional layer of protection with immediate situation awareness.

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Crowd-Sourced Reporting Provides Transit Agencies a Valuable Tool in Protecting Against Terrorism

The reality of today’s threat levels forces transit agencies to develop strategies concerning terrorism. The very nature of public transit systems—their open design, multiple access points and heavy volume of passengers—makes them hard to defend.

The string of recent terrorist plots, including the latest out of Russia, validates the need to assess how transit agencies are protecting themselves, including through utilizing a new source of valuable information: crowd-sourced reporting. Smartphones are everywhere; incoming information from smartphones makes a critical difference to responding personnel. The utilization of crowd-sourced reporting is an innovative approach to 21st-century transit policing.

“ELERTS understands the need for crowd-sourced incident reporting. The police can’t do it alone. Twenty-first century policing requires the community’s participation in public safety. There is no better sensor for security threats than an eyewitness who sees or overhears a threat,” says Ed English, ELERTS CEO. “Transit agencies of all sizes are using ELERTS’ See Say communication platform to enhance safety.”

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