How will ELERTS improve our current emergency response system?

ELERTS is designed to help security professionals engage directly with their constituents, and through direct contact, make better decisions and respond faster. Through smartphone technology, transit riders, hospital workers, home and municipal energy customer – whomever you serve—will be able to send reports with photos to you from the scene of an emergency, while events are occurring, and receive warnings and instructions back from you.


Will ELERTS work with our current emergency response system?

ELERTS compliments and works alongside any existing emergency notification system, for example, systems in use in your dispatch center or PSAP.


How can my organization start using the ELERTS system to manage reports and notifications?

ELERTS Web Console is a cloud based management console that operates using any modern web browser on a Windows, Mac, iPad or other computer. No additional hardware is required. Administrators and dispatchers just log into the ELERTS web console. Please contact us to get a quote on using the ELERTS Web Console for your town or organization.


How do our constituents get ELERTS?

The ELERTS app is free and works on both the iPhone and Android operating system. It can be downloaded at the Apple or Android app stores.


Will my constituents contribute to ELERTS?

Yes. Your constituents often have real-time information that is very valuable to 1st Responders, but have not had a way – other than 911 – to communicate that information effectively or efficiently. For example, the average traffic accident results in 25-30 911 calls. This is not an efficient use of resources, and can result in inconsistent assessments of the situation. ELERTS allows 1st Responders to get an accurate picture of the emergency scene, and respond quickly and appropriately.


Is there any filtering of the reports that come in to the ELERTS web console?

ELERTS 1R (First Reviewer) network can optionally filter incoming reports before they arrive at your ELERTS web console.


What kind of emergency notification is ELERTS appropriate for?

Everything from weather emergencies like hurricanes, blizzards or tornados to suspicious and threatening activity in hospitals, schools, trains and other public places. ELERTS also allows you to communicate directly with your constituents to relay warning messages or to help people get out of harm’s way.


Will ELERTS work with the “See something/Say something” campaign?

ELERTS is a perfect compliment to this campaign. Without ELERTS, air, rail and public transit passengers struggle for ways to quickly, and safely report suspicious activity. With ELERTS they can take a photograph, add text if needed and send their report directly to the appropriate authority.