De-escalation techniques can enhance safety for transportation workers, passengers and others.  Front-line workers and others sometimes encounter stressful situations with the potential to become violent.  De-escalation training can help reduce stress and conflict in these situations.  Below are some resources you may find useful.

• De-Escalation Training for Transit Operators (FDOT)
• Handling Conflict and De-escalation Skills for Transit Drivers (NMDOT)

Transit Team Tune Up: Client De-escalation

Handling Conflict and De-Escalation Skills for Transit Drivers (NMDOT video)

Stay safe out there!