Resource Library

Enhancing Rider Safety with Alert SacRT app

July 19, 2023

Learn how Sacramento Regional Transit is enhancing rider safety with the Alert SacRT app.

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Keeping Passengers safe at DFW

May 22, 2023

DFW airport has a new online tool to report security concerns directly to the airport authorities. Watch the promo here. https://vimeo.com/829185774

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See something? Say something with the MBTA See Say app.

May 22, 2023

See how the Boston MBTA is promoting the MBTA See Say app (developed by ELERTS) to its riders. Awareness is everything! https://vimeo.com/823184864

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TWITTER: THE MOST COSTLY, FREE APPROACH TO CROWDSOURCED INCIDENT REPORTING

March 22, 2023

                              When 9-1-1 is the only system to report issues, transit riders often turn to social media to vent about issues experienced on their commutes. Transit agencies now monitor social media to learn of situations throughout their networks and collect evidence after things have gone bad. This does not make social media monitoring an effective tool for incident reporting and…

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ELERTS Intel Flash Report: Chemical Smoke Hazard to Public and Staff Safety

February 23, 2023

Date: February 23, 2023 Location: Transit Agencies  Event: Widespread increase in reporting of chemical drug smoke on public transportation  Impacts: Safety and health of passengers, first responders, transit operators, and safe operation of vehicles  Reporting: Increased reporting of harmful vapors from individuals smoking methamphetamines, fentanyl, and crack cocaine in close proximity to passengers and operators.  Analysis and Implications: Reporting suggests potential for violence, threat to…

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Swan Island Networks & and ELERTS bring Proactive Physical Threat Intelligence and Risk Management Capability to USA and Global Customers.

February 18, 2023

Portland, Ore.— February 15, 2023 — Swan Island Networks and ELERTS have partnered to provide best of breed solutions to customers needing “see something say something” situational awareness and proactive physical security intelligence.   “When I saw the ease of capturing real time field intelligence through the ELERTS solution” Swan Island’s CEO, Pete O’Dell, asserted. “I immediately saw the synergy with…

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CROWDSOURCING RAIL & TRANSIT SAFETY

December 18, 2022

CEO Ed English presents dramatic real-life reports to show how passengers and employees help when they sense the first signs of trouble. From the 2022 APTA Mid Year Safety and Risk Management Seminar in Phoenix, AZ. https://vimeo.com/779312336/f17248eb05

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Telephones for Early Alerting

June 16, 2022

YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…

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ELEVATING AIRPORT CUSTOMER EXPERIENCE (CX)

May 16, 2022

CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…

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DALLAS TREATS HOMELENESS WITH COMPASSION, ACTION

May 16, 2022

Fast Facts: Downtown Dallas The homeless population in Dallas and Collin counties grew about nine percent YoYNegative social media posts declined by 90 percent after the community was made aware of the availability of See Say Now.See Say Now users in Downtown Dallas send hundreds of helpful reports each month For Downtown Dallas, Inc. (DDI), the ELERTS See Say® reporting…

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Crowdsourced Situational Awareness

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