Airports: Give problems an
early departure.

Put our See Say^® reporting solution in the hands of your employees, tenants, and passengers to get earlier awareness of safety, security, and customer experience issues.

Why offer See Say at your airport?

Airport Customer Experience

The ELERTS’ incident reporting system equips airports with the tools needed to address customer experience challenges efficiently. Addressing customer experience issues promptly ensures a more enjoyable journey and strengthens overall public perception of the airport.

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Airport Construction Disruption

Construction projects at airports often create new safety risks and inconveniences for both employees and passengers. ELERTS incident reporting can help you to stay aware of safety and customer experience concerns, so they can be addressed before they escalate into more serious, more costly incidents.

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Airport Safety – Safer Terminals, Safer Tarmacs

See how the ELERTS’ crowdsourced incident reporting system helps airports to maintain a vigilant eye on safety. People with mobile phones report concerns and risky conditions in real-time. These early warnings help airports to mitigate potential threats, reduce injuries, and prevent costly lawsuits.

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#1 Insider Threats

Awareness of mental health or behavioral issues among employees can enable you to investigate and provide support services if appropriate. See Say gives coworkers a discreet, anonymous way to speak up so that insider threats can be addressed before they lead to safety concerns.

Make helping an easy habit

See Say Airport can make submitting helpful suggestions easier for employees and tenants. Building a habit of reporting minor (but important) issues makes it easier to remember what to do when more serious situations occur.

Provide simple, real-time reporting

People are in a hurry at an airport. See Say offers employees and travelers a simple way to report a problem on their terms without needing to make a lengthy phone call or radio call. Plus, it gives dispatchers actionable details, photo/videos, location, and a description so they can proactively address problems as they are identified.

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Be aware of the most common airport issues:

Safety and Security

When employees, tenants, and passengers are equipped with See Say, your airport operations center learns about concerns sooner and can take action before situations escalate.

Safety hazards
Unruly or threatening persons
Insider threats
Trespasser or security concerns
Airfield safety issues
Access control violations

Maintenance concerns

Maintenance issues are inevitable. Knowing when and where they exist at the earliest possible stage helps you solve the problem more efficiently.

Overflowing trash
Restroom cleanliness
Non-functioning power outlets
Runway safety issues
Escalator/elevator out of service
Spill or slip conditions

Suspicious activity

Learn about suspicious items and persons instantly with photos, location, and information.

Unattended bags and packages
Unusual behaviors
Suspicious vehicles

“Our call volume is down significantly with See Say Airport. It’s a big improvement over our old way of doing things.” — Seattle-Tacoma International Airport

“See Say Airport is a game-changer for our Ambassador Program.” — DFW International Airport

“Using See Say Airport for reporting ops and CX issues builds important ‘muscle memory.’ Reporting is now second nature for our employees and tenants.” — Seattle-Tacoma International Airport

Employees’ mental health crises can create unanticipated insider threats. See Say Airport’s anonymous reporting makes it less intimidating for coworkers to reach out for help.

“ELERTS has shown us things we had no idea were going on.” — Kim Day, CEO (ret.), Denver International Airport

“Awareness is our job. It’s exactly what my team is here to provide. See Say Airport helps us achieve it.” — Wendy Reiter, Director, Aviation Security, Seattle-Tacoma International Airport