Transit Systems: Make solving issues
your next stop.

Give your passengers access to the ELERTS See Say® platform, and they’ll become your eyes and ears on every bus, train, van, and property—helping you respond more rapidly to safety, maintenance, and customer experience issues.

Serious Crime down 45% at ELERTS client

Why offer See Say at your transit agency?

#1 Transit Workers Assaults

It’s time for riders to have your drivers’ backs. The sooner you’re aware of disruptive passengers, threats, or other safety issues, the better chance you have to protect your operators and front-line workers from harm. Minutes matter when a transit worker assault is in motion. We can help.

Improve passenger experience

Making sure your customers are satisfied will keep them coming back. With early awareness of customer experience issues, you can address problems sooner so passengers can enjoy a safer, more comfortable ride.

Put the brakes on negative feedback

When riders have an easy, more efficient way to communicate concerns, your agency can reduce reputation-damaging posts on social media as well as costly phone calls to customer service.

Add See Say to your ticketing app

ELERTS has partnered with leading fare payment vendors who have integrated See Say into their mobile apps—including Bytemark, Cubic, Moovel, Moovit, Unwire, and more. The See Say SDK (Software Development Kit) can be integrated into your existing app— which leads to easier reporting for riders and more awareness for you.

Jump to #1 Transit Workers Assaults
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Jump to Add See Say to your ticketing app

Stay aware of common transit concerns:

Safety & Security

When concerned passengers and employees communicate with See Say, they send you a description of what’s going on, photos or video, and the location so you can put the brakes on situations before they escalate into something more serious.

Safety hazards
Disruptive passengers
Physical/verbal assaults (including operator assaults)
Alcohol and drugs
Trespassers and rail safety
Suspected human trafficking

Maintenance concerns

Immediately knowing when and where maintenance problems exist enables more efficient problem solving.

Trash/cleanliness issues
Vandalism/Broken glass
Broken equipment or seating
Spills or slip hazards

Customer experience

See Say lets people report what’s on their minds when they encounter a negative customer experience – giving you details to make it right.

Service issues
Negative employee interactions
Transit property conditions
Harassment

“I want to give our riders as many ways as possible to reach us. The BART Watch app makes it easy for anyone to use their phone to discreetly contact us if a need arises.” — Ed Alvarez, Chief of Police, Bay Area Rapid Transit (BART)

“This new channel of communication helps us enhance the safety and security of our entire system.” — Joseph Perez, Chief of Police, Metra Commuter Rail

“We count on our customers to help be the eyes and ears of the system, and the SEPTA Transit Watch app now gives them a valuable tool to communicate directly with our police officers.” — Southeastern Pennsylvania Transportation Authority (SEPTA)

“The app is the perfect way for passengers to discreetly follow the “See something, say something” mantra. Being able to say something to us is critical.” — Dallas Area Rapid Transit (DART)

“If a customer sees something out on the system, regardless of what it is, we want to know about it so we can act.” — Dallas Area Rapid Transit (DART)

“It gives us awareness. We involve employees in our safety plan to capitalize on what they see in the field. It dramatically reduces the potential for accidents.” — Tompkins Consolidated Area Transit (TCAT), Ithaca, New York