See Say for Transit — Enhance Safety and Customer Experience
Real-time incident reporting from Passengers and Employees
Safety hazards and customer experience concerns get reported immediately, as a result of lowering the barrier to NOT report something. The key is to provide an assortment of ways to report problems and to make it easy to do so.
“FEELING SAFE, IS A VITAL – IF NOT THE MOST IMPORTANT – COMPONENT OF ENCOURAGING MORE PEOPLE TO USE PUBLIC TRANSIT.” – MARYLAND TRANSIT ADMINISTRATION
PASSENGERS FEEL SAFER WHEN THEY CAN REPORT PROBLEMS QUICKLY AND DISCREETLY
Anyone who follows social media knows, transit agencies face a growing problem around the perception of safety. Riders are venting in a very public way. News reporters comb social media to get a scoop on local transit incidents; that’s news! On a daily basis, tweets and posts from riders tell the world what makes them mad or feel uneasy, including:
- Disruptive Behavior/drugs
- Aggressive Panhandlers/Homeless
- Fare evaders
- Driver assaults
THE 3-SECOND RIDER DECISION;
REPORT IT OR WALK AWAY?
Riders are upset when they see a safety, security or customer experience problem, but usually, they won’t make a call.
People don’t like talking on the phone, especially the younger generation. Unless they have an easy way to report a problem, riders often just post it to social media. And walk away
Riders will report safety & security issues when they can do so without getting “too” involved. In seconds, riders can send a description of what’s happening, a photo and the GPS location. With ELERTS mobile reporting system, transit agencies get real-time, actionable information from passengers, and the situation can be remedied faster.
ELERTS system enables passengers and employees to quickly send a photo, video and description of a problem occurring, right now. The transit agency gains real-time visibility to activities in a way that was not previously available. Instead of just venting to social media, people get help from the transit agency.
How it Works
The Transit Agency receives crowd-sourced information on a web-based management console that allows two-way communication with app users. Incident reports may include photos, video, and a GPS map showing where the problem is occurring. A dispatcher may broadcast advisories to app users. Agencies may quickly share incident reports with other agencies. Incidents can be mapped over time to visualize a system-wide perspective of safety & security on the transit system. Feedback from your riders is assured.
- Real-time, two-way chat between rider and transit dispatcher
- Anonymous reporting option
- Rider submits incident details, a photo or video, and a GPS map of their location
- App disables phone flash for discretion
- “Store and forward” if cellular or WiFi signal is weak
Empowering riders to quickly and anonymously report what they are seeing can make a big difference in public safety and Operations. Lawsuits are expensive. Risk management is enhanced when an agency receives early-warning about an active threat or hazard. Resources can be applied sooner to mitigate an incident and improve the outcome.
With ELERTS communication system, transit agencies empower passengers to report safety and security concerns with the push of a button on their phone. ELERTS’ system also enhances your video surveillance to provide actionable, information and situational awareness from nearby cameras.
Dozens of transit agencies use ELERTS’ communication platform to make riders feel safer.