Mitigating Rail Trespassing and Suicide
April 24, 2026
Rail Safety through ReportingDownload
Read moreApril 24, 2026
Rail Safety through ReportingDownload
Read moreApril 23, 2026
When the Whistle Blows,Is Your System Ready?Download
Read moreFebruary 6, 2024
Keeping people safe on public transportation requires human solutions and inclusive platforms. See something, say something is a good mantra but must be easily actionable in ways that people can willingly participate. A transit agency accepting phone calls is not enough. A crowdsourced incident reporting platform that is ADA compliant, offers multiple languages, and has a multitude of ways to…
Read moreFebruary 6, 2024
Welcome to the "Managing Homeless, Vulnerable, and Migrant Persons" webinar, a crucial discussion convened by the Texas Transit Association. Today, we bring together a distinguished panel of industry experts: Ed English, CEO of ELERTS, Ken Divers, Director of Outreach Programs at SEPTA, and Keith Leighton, Senior Director of Risk Assessment at COTA. Our panelists delve into the pressing issue of…
Read moreFebruary 5, 2024
In January 2023, the US Department of Housing and Urban Development reported over 650,000 homeless and vulnerable individuals across the United States, a figure that is alarmingly on the rise. Public transit systems often become unintended shelters for these unsheltered individuals, including vehicles, stations, and bus shelters. The positive strides made by forward-thinking transit agencies, which collaborate with organizations to…
Read moreMarch 22, 2023
When 9-1-1 is the only system to report issues, transit riders often turn to social media to vent about issues experienced on their commutes. Transit agencies now monitor social media to learn of situations throughout their networks and collect evidence after things have gone bad. This does not make social media monitoring an effective tool for incident reporting and…
Read moreFebruary 23, 2023
Date: February 23, 2023 Location: Transit Agencies Event: Widespread increase in reporting of chemical drug smoke on public transportation Impacts: Safety and health of passengers, first responders, transit operators, and safe operation of vehicles Reporting: Increased reporting of harmful vapors from individuals smoking methamphetamines, fentanyl, and crack cocaine in close proximity to passengers and operators. Analysis and Implications: Reporting suggests potential for violence, threat to…
Read moreFebruary 18, 2023
Portland, Ore.— February 15, 2023 — Swan Island Networks and ELERTS have partnered to provide best of breed solutions to customers needing “see something say something” situational awareness and proactive physical security intelligence. “When I saw the ease of capturing real time field intelligence through the ELERTS solution” Swan Island’s CEO, Pete O’Dell, asserted. “I immediately saw the synergy with…
Read moreJune 16, 2022
YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…
Read moreMay 16, 2022
CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…
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