TWITTER: THE MOST COSTLY, FREE APPROACH TO CROWDSOURCED INCIDENT REPORTING
March 22, 2023
When 9-1-1 is the only system to report issues, transit riders often turn to social media to vent about issues experienced on their commutes. Transit agencies now monitor social media to learn of situations throughout their networks and collect evidence after things have gone bad. This does not make social media monitoring an effective tool for incident reporting and…
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