March 22, 2023
When 9-1-1 is the only system to report issues, transit riders often turn to social media to vent about issues experienced on their commutes. Transit agencies now monitor social media to learn of situations throughout their networks and collect evidence after things have gone bad. This does not make social media monitoring an effective tool for incident reporting and…
Read moreFebruary 23, 2023
Date: February 23, 2023 Location: Transit Agencies Event: Widespread increase in reporting of chemical drug smoke on public transportation Impacts: Safety and health of passengers, first responders, transit operators, and safe operation of vehicles Reporting: Increased reporting of harmful vapors from individuals smoking methamphetamines, fentanyl, and crack cocaine in close proximity to passengers and operators. Analysis and Implications: Reporting suggests potential for violence, threat to…
Read moreFebruary 18, 2023
Portland, Ore.— February 15, 2023 — Swan Island Networks and ELERTS have partnered to provide best of breed solutions to customers needing “see something say something” situational awareness and proactive physical security intelligence. “When I saw the ease of capturing real time field intelligence through the ELERTS solution” Swan Island’s CEO, Pete O’Dell, asserted. “I immediately saw the synergy with…
Read moreJune 16, 2022
YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…
Read moreMay 16, 2022
CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…
Read moreMay 12, 2022
[siteorigin_widget class="LSOW_Hero_Image_Widget"][/siteorigin_widget] HI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected on a mass…
Read moreMay 10, 2021
Listen to the No Grey Zone podcast! Kathryn Marsh & Melissa Hoppmeyer are prosecutors with over two decades of experience between them, specializing in child abuse, sexual assault and domestic violence crimes. ELERTS was founded on the belief that while “See Something Say Something” is easy to understand, it is not so easy to report a concern. Hear how ELERTS is…
Read moreMarch 5, 2021
WEYMOUTH, Mass. – The Federal Transit Administration’s (FTA) mandate that all U.S. public transportation operators have an Employee Safety Reporting Program (ESRP) in place will be enforced beginning July 21, 2021 – the beginning of enforcement having been delayed due to COVID-19. ELERTS ESRP is a simple solution that delivers 100% compliance with this requirement, does more with less and is easy…
Read moreSeptember 10, 2020
ELERTS longtime customer San Francisco BART has announced a Text-A-Tip number which their riders can use to report issues to BART police. Incoming text reports are managed by the same ELERTS management console as dispatchers use to respond to reports sent from the BARTWatch mobile app, developed by ELERTS. BART joins the dozens of ELERTS transit customers who offer multiple…
Read moreSeptember 9, 2020
ELERTS is proud to be part of the APTA COVID-19 Recovery Vendor List for Public Transportation APTA has published a document that contains resources for transit agencies to help combat COVID. ELERTS mobile reporting solution is helping transits and airports stay aware of COVID concerns. Employees and passengers can quickly report COVID-19 issues with the ELERTS system. Some problems are easy to…
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