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Telephones for Early Alerting

June 16, 2022

YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…

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ELEVATING AIRPORT CUSTOMER EXPERIENCE (CX)

May 16, 2022

CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…

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HI+AI: Human Intuition Plus Artificial Intelligence

May 12, 2022

[siteorigin_widget class="LSOW_Hero_Image_Widget"][/siteorigin_widget] HI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected on a mass…

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Listen to the No Grey Zone podcast!

May 10, 2021

Listen to the No Grey Zone podcast! Kathryn Marsh & Melissa Hoppmeyer are prosecutors with over two decades of experience between them, specializing in child abuse, sexual assault and domestic violence crimes.  ELERTS was founded on the belief that while “See Something Say Something” is easy to understand, it is not so easy to report a concern. Hear how ELERTS is…

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ELERTS platform gives transit agencies 100% compliance with federal rule, boosting safety through employee empowerment

March 5, 2021

WEYMOUTH, Mass. – The Federal Transit Administration’s (FTA) mandate that all U.S. public transportation operators have an Employee Safety Reporting Program (ESRP) in place will be enforced beginning July 21, 2021 – the beginning of enforcement having been delayed due to COVID-19. ELERTS ESRP is a simple solution that delivers 100% compliance with this requirement, does more with less and is easy…

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BART announces Texting service for riders to report safety concerns

September 10, 2020

ELERTS longtime customer San Francisco BART has announced a Text-A-Tip number which their riders can use to report issues to BART police. Incoming text reports are managed by the same ELERTS management console as dispatchers use to respond to reports sent from the BARTWatch mobile app, developed by ELERTS. BART joins the dozens of ELERTS transit customers who offer multiple…

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ELERTS listed as CV19 resource by APTA

September 9, 2020

ELERTS is proud to be part of the APTA COVID-19 Recovery Vendor List for Public Transportation APTA has published a document that contains resources for transit agencies to help combat COVID. ELERTS mobile reporting solution is helping transits and airports stay aware of COVID concerns. Employees and passengers can quickly report COVID-19 issues with the ELERTS system. Some problems are easy to…

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ELERTS Helps Keep Airport Restrooms Clean

September 4, 2020

ELERTS Technology Helps Keep Airport Restrooms Clean and Orderly and Working Properly Across America ELERTS is a leader in mobile incident-reporting software technology for airports, mass transit, and cities. Throughout North America, the ELERTS platform, and its easy-to-use mobile reporting tools, empowers, enables, and improves “See Something Say Something” reporting.  Our mobile technology is used to quickly report safety and…

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A Journey to the New Normal for Public Transportation

March 30, 2020

PUBLIC CONFIDENCE In these times of uncertainty, transit agencies need to restore public confidence in their systems. Riders are worried about unsanitary conditions and being near potentially contagious people. Coronavirus has caused riders to feel unsafe in a way they will not soon forget. It’s more important than ever for agencies to stay in touch with passengers and to continuously…

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See Say Now For Business Improvement Districts

July 13, 2018

Today we're proud to announce that Downtown Dallas Inc. (DDI) has launched See Say Now, our app for empowering citizens to help keep their communities safe and clean. ELERTS is already deployed at Dallas Area Rapid Transit (DART), as the DART Say Something mobile safety and security app. As a result, DDI and DART will be able to coordinate using ELERTS’ system,…

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Awareness is everything.

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