ELERTS, Author at ELERTS

ELERTS Intel Flash Report: Chemical Smoke Hazard to Public and Staff Safety

February 23, 2023

Date: February 23, 2023 Location: Transit Agencies Event: Widespread increase in reporting of chemical drug smoke on public transportation Impacts: Safety and health of passengers, first responders, transit operators, and safe operation of vehicles Reporting: Increased reporting of harmful vapors from individuals smoking methamphetamines, fentanyl, and crack cocaine in close proximity to passengers and operators. Analysis and Implications: Reporting suggests potential for violence, threat to…

CROWDSOURCING RAIL & TRANSIT SAFETY

December 18, 2022

CEO Ed English presents dramatic real-life reports to show how passengers and employees help when they sense the first signs of trouble. From the 2022 APTA Mid Year Safety and Risk Management Seminar in Phoenix, AZ. https://vimeo.com/779312336/f17248eb05

Telephones for Early Alerting

June 16, 2022

YOU’RE SAFER NOW THAT THE PAYPHONES ARE GONE. HERE’S WHY. There was a time when they were everywhere. You couldn’t walk more than 30 feet in New York City without walking past one. Entire generations grew up using them. However, on May 23, 2022, the last public payphone in America’s most populous city was removed. Gone the way of the horse…

ELEVATING AIRPORT CUSTOMER EXPERIENCE (CX)

May 16, 2022

CALL CENTER? CHECK. SURVEYS? SURE. BUT IF YOU DON’T ALLOW CUSTOMERS TO COMMUNICATE ON THEIR TERMS, YOU ARE MISSING OUT ON MEANINGFUL FEEDBACK. Job #1 in improving Customer Experience is knowing what needs to be improved. The good news: At this moment, you have a team of the world’s most qualified customer experience experts out in the field — your…

DALLAS TREATS HOMELENESS WITH COMPASSION, ACTION

May 16, 2022

Fast Facts: Downtown Dallas The homeless population in Dallas and Collin counties grew about nine percent YoYNegative social media posts declined by 90 percent after the community was made aware of the availability of See Say Now.See Say Now users in Downtown Dallas send hundreds of helpful reports each month For Downtown Dallas, Inc. (DDI), the ELERTS See Say® reporting…

“Not One More Girl” Campaign Success: BART Watch App Combats Sexual Harassment on Transit

May 12, 2022

For Immediate ReleaseTuesday, April 26th, 2022 Media ContactChelsea Newburgcnewburg@elerts.com “Not One More Girl” Campaign Success:BART Watch App Combats Sexual Harassment on Transit The success of the BART Watch app’s new sexual harassment reporting tool is showcased in recently released data from the San Francisco transit agency’s groundbreaking “Not One More Girl” campaign. The youth-led “Not One More Girl” campaign aims…

HI+AI: Human Intuition Plus Artificial Intelligence

May 12, 2022

[siteorigin_widget class="LSOW_Hero_Image_Widget"][/siteorigin_widget] HI or Human Intuition is a formidable sensor for situational awareness. Human minds and senses have evolved and improved over 300,000 years. That’s 3,000 centuries! We the people have hunches based on what we see and hear. Our “Spidey sense” starts tingling. Humans automatically sense slight nuances and disparities around us. When observations are collected on a mass…

Santa Clara VTA Enhances Rider Safety

October 31, 2021

The VTA shows how to quickly send safety and security concerns to VTA's Protective Services staff, by using ELERTS See Say incident reporting platform.

Sacramento Alert SACRT

October 31, 2021

Sacramento police and riders explain the benefits of using ELERTS See Say incident reporting system to report safety and security concerns.

Get to know: Philadelphia SEPTA Transit Watch App

October 31, 2021

No matter when you ride or where you're going, the SEPTA Transit Watch app gives you 24/7 access to Transit Police — in under 20 seconds!