July 10, 2017
The rider’s location is provided to the console operator with GPS map of location, photo, video, and incident description. The GPS location is automatically identified. Police cannot respond if they are unable to identify where you are calling from. This ability sets ELERTS mobile reporting apps apart from the rest. First responders can respond with... Read more »
Read moreJuly 7, 2017
The message gets through after mass-crisis testing at the Boston Marathon. During the chaos immediately after the explosions, overloaded cellular networks led to failed calls and undeliverable text messages. However, those who had downloaded MBTA’s See Say on their phones could communicate. In the middle of the mayhem, people at the finish line shared information and photos with police using…
Read moreJuly 5, 2017
BOLO (be on the lookout) broadcasts engage riders to help locate persons of interest (e.g., missing children, dementia patients, criminal suspects). See Say has experienced remarkable success with BOLO alerts; riders can effectively increase the probability of locating a person of interest. If there is a suspect that authorities need assistance locating, broadcast an alert with picture and information to…
Read moreJune 29, 2017
Traditional mass notification systems can be useful when the head of an organization already knows what to tell their population of employees. Employees can receive mass notifications among the stream of emails, robo-calls and text messages they already receive on a daily basis. For example, Experian reports that 18-24 year olds receive an average of... Read more »
Read moreJune 26, 2017
FEMA tested ELERTS and rated it compliant with NIMS emergency protocol standards including Emergency Support, Hazards, Preparedness, Communications and Information Management, Resource Management, and Command and Management . According to FEMA, “The purpose of the NIMS is to provide a common approach for managing incidents. The concepts contained herein provide for a flexible but standardized set... Read more »
Read moreJune 22, 2017
When a rider sees an incident and initiates a report, that report opens real-time two-way communication between rider and dispatcher. The operator can continue to ask questions to obtain additional information or provide further instructions to the rider. Most incident reports will be everyday issues such as vandalism, disruptive behavior, and non-payment, so they will not... Read more »
Read moreJune 19, 2017
Mass Transit Agencies trust ELERTS mobile reporting app for engaging their riders to report safety and security concerns. Riders may discreetly report security or safety issues via ELERTS See Say. Incident reports include photo/video, an incident description, and the GPS location of the problem. Two-way communication allows the dispatcher to ask questions or instruct the... Read more »
Read moreMay 23, 2017
As the leading provider of See Something Say Something mobile apps for transit systems in North America, ELERTS takes the issues of public safety and privacy very seriously. These apps are designed to allow citizens to quickly and discreetly report safety and security concerns to authorities. San Francisco Bay Area Rapid Transit District (BART) is one of ELERTS’ customers, and…
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